Returns & Refunds

Last updated: September 29, 2026

We accept return requests for eligible items, including change-of-mind returns, within 14 calendar days after you receive the item.

Please read the eligibility conditions and return shipping terms below before purchasing or sending a parcel.

How to request a return

Email [email protected] within 14 calendar days of delivery. Include your order number, the item you want to return, and the reason.
Wait for support to confirm eligibility and provide return instructions and the mailing address.
Package the item securely with the included accessories and send it using the instructions provided. Keep your postage receipt and tracking details.

Approved returns are mailed within the United States to Branch Depot, LLC, 44 Warren St, Providence, Rhode Island 02907, United States. Contact support for return authorization and instructions before mailing your parcel.

Eligible condition & exclusions

For a change-of-mind return, the item must be unused and in the condition received, with its included accessories, documentation, and packaging where reasonably possible.

Items damaged after delivery or missing parts may not qualify. Any product-specific exclusion for personalized, final-sale, or hygiene-sensitive goods must be clearly disclosed on the product page before purchase. An exclusion does not remove any rights that apply to defective, incorrect, or misdescribed goods under applicable law.

Refunds & restocking fees

No restocking fee applies to an approved return that meets this policy.

Approved refunds are issued to the original payment method after the returned item is received and inspected. We will notify you of the outcome. Your bank or payment provider may need additional time to post the credit after the refund is issued.

Damaged, defective, incorrect or missing items

Email [email protected] promptly with your order number and a description of the issue. Photos of the item, packaging, or shipping label can help us investigate. Do not send an item back before receiving instructions. We will confirm the appropriate resolution and any return shipping arrangement.

Who pays return shipping?

For change-of-mind returns, the customer arranges and pays return postage unless we expressly agree otherwise. The return destination is our Providence, Rhode Island address listed above; an approved US return does not require international postage. The customer purchases return postage from the carrier, and its price depends on the parcel and chosen service. You may contact [email protected] before purchasing to ask about return arrangements and expected costs.

For an item that arrives damaged, defective, or incorrect,contact support before buying a return label so we can confirm the appropriate shipping arrangement.

Exchanges

To ask about replacing an item with another size or option, contact support. Availability must be checked before a replacement can be confirmed. The 14-day return request window applies to eligible returns.

Contact

Branch Depot, LLC
44 Warren St
Providence, Rhode Island 02907
United States
[email protected]

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