Frequently Asked Questions

Quick answers about shopping, orders, shipping, returns, accounts, and getting help.

How do I place an order?

Open a product page, choose any required options, add the item to your cart, and complete checkout. Available payment and delivery options are shown during checkout.

How do I find products?

Use the search icon in the header, browse Shop, explore New Arrivals, or use our Shop Categories page for popular product searches.

How do I know whether an item is available?

Product pages show current storefront availability. Availability can change, including while an order is being processed.

Where does Branch ship?

Available destinations, shipping methods, charges, and delivery estimates are shown during checkout when shipping is available for the order.

How do returns and refunds work?

Start with our Returns & Refunds page. Contact support before sending anything back so we can confirm the correct process for your order.

Where can I see my account?

Use My Account to access the account area and order information available to you.

How do I get support?

Email [email protected]. For an existing order, include your order number and the email address used at checkout.