Returns & Refunds

Clear instructions for requesting a return, refund, or order review without sending anything back before approval.

Start a request

Email [email protected] with your order number, the item involved, and the reason for your request. Photos can be helpful for damaged, incorrect, or defective items.

Before sending an item back

Unless an item is clearly identified as final sale before purchase, return requests may be submitted within 30 days after delivery. Please do not ship an item back until Branch has provided return instructions. Product-specific restrictions that were clearly disclosed before purchase and applicable consumer rights may affect eligibility.

Item condition

Keep the item unused and in its original condition and packaging where reasonably applicable while your request is being reviewed. Some products may have different return eligibility because of their nature or condition.

Approved returns

If a return is approved, we will provide the applicable return instructions and shipping information before you send the item. Branch covers reasonable return shipping for an approved return caused by an incorrect, damaged, or defective item. For other approved returns, the customer is responsible for return shipping unless we clearly stated otherwise before purchase. We do not add an undisclosed restocking fee after purchase.

Refunds

Approved refunds are issued to the original payment method unless another method is required by law or agreed with you. Once an approved returned item is received and any required inspection is complete, Branch will process the refund within 7 business days. Your bank or payment provider may need additional time to post the credit.

Need help?

Contact [email protected] and include your order number so we can identify the order correctly.